HELP CENTER

If your question is not answered below email us at info@thegratishop.com.

FAQS


We stand behind our products and always want you to be happy! If you're not satisfied with your purchase, we are happy to return your item according to our return policy!

View our Return Policy

Our most up-to-date shipping info is here.


We ship all orders via United States Postal Service (USPS) with tracking information. Once we hand your package over to the USPS and it is scanned and accepted at their facility, it is completely out of our control.

We are not responsible for packages that are lost or stolen.

If you receive an email notification that your order has been delivered but you cannot find it, do not panic. Sometimes postal workers will scan packages as "delivered" before even arriving to your house – sometimes even hours before actually delivering the package. This will trigger our system to send the email notification.

If an entire day has gone by – and after you've done a few laps around your house and checked with any family members who may have tucked it away somewhere – and you still can't find it, check with your local Post Office.

The Post Office uses GPS tracking for their package deliveries so they can pinpoint exactly where it was delivered – just in case they may have delivered it to your neighbor on accident.

Find the nearest Post Office

At the GRATI shop, we love to support small business. With the exception of some presales, all of our vendors are small business owners.

Women's Clothing - Women & Veteran Owned

Lay & V - Women & Veteran Owned

Graphic Tees - Small business husband & wife owned

Accessories and shoes - Small business mother & daughter owned

Kids apparel (Comfucuties) - Small business focused on providing clothing for neuro-sensitive children

Information on our GRATItude Rewards can be found here.

Sometimes we run certain sales and promotions using discount codes that only work on certain platforms during a certain time frame (website, Facebook, Mobile App, etc.). Please read the directions in the email, post, or message to make sure you are using the discount code on the correct platform. For example, we may run an App Only sale, which means the code for the sale is only valid on purchases made through our Mobile App.

If you have additional questions you can email info@thegratishop.com/ Please allow for 24 hours to respond. Please note responses may take longer over the weekend, as we try to value our time with family.

Sezzle splits your purchase into 4 payments, automatically deducted from bank account every two weeks.

No interest or fees.

You only pay the purchase price with Sezzle if you make payments on time.

Head here for more details.